LEGAL AREA NAVIGATION

Recommended footer/legal area links for publication:

• Website Terms of Use
• Terms and Conditions of Sale
• Shipping Policy
• Returns and Exchanges Policy
• Limited Warranty, Repairs, and Jewelry Care Policy
• Product Materials and Fine Jewelry Disclosures
• Privacy Policy
• State Privacy Notice and Your Privacy Choices
• Cookie Policy
• SMS and Mobile Messaging Terms
• Accessibility Statement

Recommended checkout acknowledgment:

By placing your order, you acknowledge that you have read and agree to our Terms and Conditions of Sale, Website Terms of Use, Privacy Policy, Shipping Policy, Returns and Exchanges Policy, and all product-specific terms shown at checkout.

1. WEBSITE TERMS OF USE

Effective Date: July 8, 2026

These Website Terms of Use (the "Terms of Use") govern your access to and use of https://nellyrojasjewelry.com and any related website, digital feature, content, service, or online experience operated by Sirius SND LLC d/b/a Nelly Rojas Jewelry ("Nelly Rojas Jewelry," "we," "our," or "us").

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and by any additional terms, policies, or notices referenced here, including our Terms and Conditions of Sale, Privacy Policy, Cookie Policy, Shipping Policy, Returns and Exchanges Policy, and Accessibility Statement. If you do not agree, you should not access or use the Site.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into binding agreements to use the Site or purchase products from us. By using the Site or placing an order, you represent that you satisfy these requirements.

2. Permitted Use of the Site

You may use the Site only for lawful, personal, non-commercial purposes, including browsing our collections, learning about our products, contacting us, and making genuine purchase inquiries or orders. You agree to provide accurate, current, and complete information whenever requested.

3. Prohibited Conduct

You agree not to:

• use the Site for fraudulent, unlawful, misleading, abusive, or harmful purposes;
• place false, speculative, automated, or unauthorized orders;
• interfere with the operation, security, or integrity of the Site;
• introduce viruses, malware, bots, scripts, or other harmful code;
• attempt to gain unauthorized access to accounts, systems, networks, payment tools, databases, or customer information;
• copy, scrape, crawl, index, download, harvest, extract, monitor, or reproduce any portion of the Site, product catalog, pricing, metadata, images, videos, text, designs, descriptions, or other content by automated means;
• use any Site content, product data, images, designs, descriptions, pricing, metadata, or other materials to build databases, train artificial intelligence systems, develop competing products or services, monitor prices, or commercially exploit our content without our prior written consent;
• use the Site in a way that violates the rights of Nelly Rojas Jewelry, our customers, our suppliers, or any third party.

Search engines may index publicly available pages solely in accordance with our robots.txt instructions and applicable law.

4. Intellectual Property

All content available on or through the Site, including jewelry designs, product names, photographs, videos, graphics, logos, trademarks, trade dress, text, layouts, software, product descriptions, collection names, marketing materials, and the selection, coordination, and arrangement of the Site and product catalog, is owned by or licensed to Nelly Rojas Jewelry and is protected by U.S. and international intellectual property laws.

No right, title, or interest in the Site or any content is transferred to you. You may not reproduce, distribute, modify, publicly display, create derivative works from, sell, license, exploit, or use any Site content for commercial purposes without our prior written permission.

5. Trademarks and Brand Assets

The Nelly Rojas name, logo, product names, collection names, marks, and brand elements are trademarks, service marks, trade names, or trade dress of Nelly Rojas Jewelry or its licensors. You may not use them in any manner that suggests sponsorship, endorsement, affiliation, or authorization without our prior written consent.

6. User Submissions, Reviews, and Social Media Content

If you submit, upload, tag, post, send, or otherwise provide comments, reviews, photographs, videos, testimonials, social media posts, feedback, ideas, or other content to us or about us ("User Content"), you represent that you own or have the right to provide that content and that it does not infringe any third-party rights or violate any law.

You grant Nelly Rojas Jewelry a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, reproduce, edit, publish, translate, display, distribute, create derivative works from, and otherwise exploit your User Content in any media for marketing, advertising, customer service, product development, and other business purposes. You understand that User Content is not confidential, and we are not obligated to use, maintain, or return it.

We may remove or decline to publish User Content at any time. We do not permit false reviews, fake testimonials, undisclosed paid endorsements, infringing content, obscene content, threats, harassment, discriminatory statements, or content that violates applicable law.

7. Product Information on the Site

Product descriptions, images, videos, dimensions, colors, carat weights, gemstone descriptions, metal descriptions, stone counts, prices, and availability are provided for informational purposes. We strive to be accurate, but errors, omissions, and variations may occur. Product information is also subject to our Product Materials and Fine Jewelry Disclosures.

8. Third-Party Websites, Tools, and Services

The Site may contain links to or integrations with third-party websites, applications, payment processors, shipping tools, customer support tools, analytics providers, social media platforms, advertising partners, or other services. We do not control and are not responsible for third-party websites, services, content, privacy practices, or terms. Your use of third-party services may be governed by their own terms and policies.

9. Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy, State Privacy Notice and Your Privacy Choices, and Cookie Policy. By using the Site, you acknowledge those policies.

10. Website Availability and Changes

We may modify, suspend, restrict, discontinue, or update any part of the Site at any time without notice. We do not guarantee that the Site will be uninterrupted, secure, error-free, or available at all times.

11. Disclaimer of Website Warranties

The Site and all Site content are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and security.

12. Limitation of Liability

To the fullest extent permitted by law, Nelly Rojas Jewelry, Sirius SND LLC d/b/a Nelly Rojas Jewelry, and their owners, officers, directors, employees, contractors, service providers, suppliers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages arising out of or relating to your use of or inability to use the Site, even if we have been advised of the possibility of such damages.

13. Indemnification

You agree to defend, indemnify, and hold harmless Nelly Rojas Jewelry, Sirius SND LLC d/b/a Nelly Rojas Jewelry, and their owners, officers, directors, employees, contractors, service providers, suppliers, and representatives from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your misuse of the Site, your violation of these Terms of Use, your violation of law, or your infringement of any rights of another person or entity.

14. Suspension or Termination

We may suspend, restrict, or terminate your access to the Site at any time if we believe you have violated these Terms of Use, created risk for us or others, engaged in fraud or abuse, or used the Site in a manner inconsistent with applicable law or our brand standards.

15. Governing Law and Venue

These Terms of Use are governed by the laws of the State of Florida, without regard to conflict of law principles. Subject to applicable law, any dispute arising out of or relating to the Site or these Terms of Use will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of those courts.

16. Changes to These Terms of Use

We may update these Terms of Use at any time. Changes are effective when posted on the Site unless a later date is stated. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms of Use.

17. Contact

Sirius SND LLC d/b/a Nelly Rojas Jewelry

Miami, Florida

Email: customerservice@nellyrojasjewelry.com

1. TERMS AND CONDITIONS OF SALE

Effective Date: July 8, 2026

These Terms and Conditions of Sale (the "Terms of Sale") apply to all purchases of products from Sirius SND LLC d/b/a Nelly Rojas Jewelry ("Nelly Rojas Jewelry," "we," "our," or "us") through https://nellyrojasjewelry.com, through our client service channels, or through any authorized point of sale operated or approved by us.

By placing an order, clicking to complete a purchase, submitting payment information, or otherwise purchasing from us, you acknowledge that you have read, understood, and agree to these Terms of Sale, together with our Website Terms of Use, Privacy Policy, Shipping Policy, Returns and Exchanges Policy, Limited Warranty, Product Materials and Fine Jewelry Disclosures, and any product-specific terms shown at checkout or on the applicable product page.

1. Purchases for Personal Use Only

Products are sold for personal use only. You may not purchase products for resale, commercial distribution, gray-market activity, unauthorized export, or any other commercial purpose without our prior written consent. We may limit quantities, refuse orders, or cancel orders that appear to be placed for resale or other unauthorized purposes.

2. Eligibility and Legal Capacity

You must be at least 18 years old and legally capable of entering into binding contracts to place an order. By placing an order, you represent that all information you provide is accurate and that you are authorized to use the selected payment method.

3. Product Information, Materials, and Availability

We make reasonable efforts to describe our products accurately. However, product descriptions, images, videos, measurements, carat weights, stone counts, colors, metal descriptions, gemstone descriptions, prices, and availability may contain errors or may vary due to handcrafted production, natural gemstone characteristics, screen settings, photography, lighting, and other factors.

All products are subject to availability. We may modify, discontinue, or limit quantities of products at any time. If a product becomes unavailable after you place an order, we may cancel the order and issue any applicable refund or store credit consistent with these Terms of Sale and applicable law.

4. Pricing, Taxes, and Currency

Prices are listed in U.S. dollars unless otherwise stated. Prices do not include sales tax, use tax, shipping, insurance, duties, customs charges, brokerage fees, or other governmental charges unless expressly stated. Applicable taxes and shipping charges will be calculated or disclosed at checkout when available.

We reserve the right to correct pricing, typographical, description, inventory, or technical errors at any time, including after an order has been submitted. If an order is affected by an error, we may cancel the order and notify you.

5. Orders and Order Acceptance

Your submission of an order is an offer to purchase the products listed in your order. An order acknowledgment or payment authorization does not mean that we have accepted your order. We accept an order only when we confirm acceptance in writing or ship the product, whichever occurs first.

We reserve the right to accept, reject, cancel, or limit any order for any reason permitted by law, including suspected fraud, unauthorized resale, payment issues, inaccurate information, inventory errors, pricing errors, address verification issues, sanctions or export concerns, or inability to fulfill the order.

6. Payment

We accept the payment methods made available on the Site at checkout, which may include major credit cards, debit cards, PayPal, Shop Pay, or other secure payment gateways. Payment processing is handled by third-party payment processors. We do not store full payment card numbers on our own servers.

By submitting payment information, you authorize us and our payment processors to charge or authorize your selected payment method for the total order amount, including product price, shipping, insurance, taxes, and other applicable charges.

7. High-Value Order Verification and Fraud Prevention

Because our products may be high-value fine jewelry items, we may conduct additional verification before accepting or shipping an order. We may request identification, payment verification, address confirmation, phone or email confirmation, or other information reasonably necessary to prevent fraud, comply with law, protect customers, or protect our business.

Failure to complete verification may result in delay, cancellation, or refusal of an order. We may also cancel orders that appear suspicious, fraudulent, unauthorized, or inconsistent with these Terms of Sale.

8. Production, Made-to-Order Items, and Backorders

Some products may be in stock, while others may be made-to-order, special order, custom, personalized, resized, produced in a specific size, or temporarily out of stock. Estimated production and delivery timelines will be stated on the product page, at checkout, or in communications with us when available.

For out-of-stock items or special sizes, production and delivery may take approximately 2 to 6 weeks unless a different timeline is stated. If we cannot ship within the promised timeframe, we will contact you with available options, which may include consenting to a revised shipping date or canceling the unshipped order for a refund where required by law.

9. Shipping and Delivery

Shipping is governed by our Shipping Policy, which is incorporated into these Terms of Sale. Delivery dates are estimates and are not guaranteed unless expressly stated in writing. We may require signature upon delivery and may decline to ship to P.O. boxes, freight forwarders, hotels, temporary addresses, or addresses that cannot be verified.

Subject to applicable law, title and risk of loss pass to you when the product is delivered to the shipping address provided at checkout, as reflected by the carrier's delivery confirmation. You are responsible for providing a complete and accurate shipping address.

10. International Orders, Duties, and Customs

International orders may be shipped Delivery Duty Unpaid (DDU) unless expressly stated otherwise. This means the recipient is responsible for customs clearance and for all applicable duties, taxes, import fees, brokerage fees, and other charges imposed by the destination country. We are not responsible for customs delays, customs decisions, or charges imposed by government authorities.

If an international package is refused, abandoned, returned, or undeliverable due to unpaid duties, taxes, customs issues, or incorrect information, you may be responsible for shipping charges, return shipping, duties, taxes, carrier fees, and related costs to the fullest extent permitted by law.

11. Cancellations and Order Changes

Please contact us immediately if you need to request a cancellation or change. We do not guarantee that changes or cancellations can be made after an order is submitted.

Made-to-order, custom, personalized, engraved, resized, special order, and final sale items may not be canceled once production, personalization, resizing, engraving, sourcing, or preparation has begun, except where required by law.

12. Returns, Exchanges, and Store Credit

Returns and exchanges are governed by our Returns and Exchanges Policy, which is incorporated into these Terms of Sale. Unless otherwise stated or required by law, eligible items that are not made-to-order, custom, personalized, engraved, resized, altered, special order, sale, or final sale may be returned within 14 days of delivery for store credit only, subject to inspection and approval.

Shipping charges, duties, taxes, customs fees, and related charges are not refundable unless required by law or expressly approved by us in writing.

13. Final Sale Items

Made-to-order items, custom items, personalized items, engraved items, resized items, altered items, special order items, gift cards, and items marked final sale are final sale and are not eligible for return, exchange, refund, or store credit, except where required by law or in connection with a confirmed manufacturing defect covered by our Limited Warranty.

14. Limited Warranty

Our Limited Warranty covers manufacturing defects for one year from the date of delivery, subject to the exclusions and procedures stated in our Limited Warranty, Repairs, and Jewelry Care Policy. The warranty does not cover normal wear, accidental damage, misuse, improper care, lost stones caused by impact or improper use, unauthorized repairs, resizing, alterations, theft, loss, or damage caused by third parties.

15. Promotional Codes and Offers

Promotions, discounts, gift cards, and special offers are subject to the terms stated with the applicable offer. We may modify, suspend, or cancel promotions at any time. Promotional codes have no cash value and may not be combined unless expressly stated. If a promotional offer is affected by an error or misuse, we may cancel or adjust the order to the fullest extent permitted by law.

16. Compliance, Sanctions, and Export Restrictions

We may refuse, cancel, or delay any order as necessary to comply with applicable laws, sanctions, export controls, anti-money laundering requirements, fraud prevention obligations, payment network rules, or law enforcement requests.

17. Chargebacks and Payment Disputes

If you believe there is an issue with a charge or order, please contact us promptly so we can attempt to resolve it. Nothing in these Terms of Sale limits your rights under applicable law to dispute unauthorized or erroneous charges.

18. Product Use and Care

Fine jewelry requires appropriate care. You are responsible for following all care instructions and avoiding conditions that may damage the product, including impact, chemicals, abrasive surfaces, extreme temperatures, water exposure where inappropriate, improper cleaning, and unauthorized repairs.

19. Limitation of Liability

To the fullest extent permitted by law, our total liability arising out of or relating to a product, order, or transaction will not exceed the amount paid for the specific product giving rise to the claim. We will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including loss of profits, loss of business, loss of use, or emotional distress, except where such limitation is prohibited by law.

20. Governing Law and Venue

These Terms of Sale are governed by the laws of the State of Florida, without regard to conflict of law principles. Subject to applicable law, any dispute arising out of or relating to a purchase, product, or these Terms of Sale will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of those courts.

21. Contact

Sirius SND LLC d/b/a Nelly Rojas Jewelry

Miami, Florida

Email: customerservice@nellyrojasjewelry.com

1. SHIPPING POLICY

Effective Date: July 8, 2026

This Shipping Policy applies to orders placed with Nelly Rojas Jewelry through https://nellyrojasjewelry.com, our client service channels, or other authorized points of sale.

1. Order Processing

Orders are processed after payment authorization, fraud review, address verification, and any required order verification have been completed. Orders placed after 3:00 p.m. Eastern Time, on weekends, or on holidays may be processed on the next business day.

For in-stock domestic orders, please allow approximately 3 to 5 business days for order processing before shipment unless a different timeframe is stated on the product page or at checkout.

For out-of-stock items, special sizes, made-to-order pieces, custom pieces, or other items requiring production, please allow approximately 2 to 6 weeks for production and delivery unless a different timeframe is stated on the product page, at checkout, or in written communications from us.

2. Shipping Estimates

Delivery dates and timelines are estimates and are not guaranteed unless expressly stated in writing. We make reasonable efforts to ship within the timeframe stated at checkout or on the applicable product page. If we cannot ship within the promised timeframe, we will contact you with available options consistent with applicable law.

3. Verification May Delay Shipment

High-value jewelry orders may require additional verification before shipment. We may request identification, payment confirmation, address confirmation, or other information. Shipment may be delayed or canceled if verification cannot be completed.

4. Domestic Shipping

Domestic orders may be shipped through insured carriers selected by us. We may require signature upon delivery. We may also require adult signature for high-value orders or for orders that we determine require additional security.

5. Delivery Restrictions

We may decline to ship to P.O. boxes, freight forwarders, hotels, hospitals, temporary addresses, addresses that cannot be verified, or locations that present security, fraud, legal, carrier, or operational concerns.

6. Address Accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, losses, failed deliveries, or additional charges caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

7. Risk of Loss

Subject to applicable law, title and risk of loss pass to you when the product is delivered to the shipping address provided at checkout, as reflected by the carrier's delivery confirmation. If a package appears damaged upon delivery, you should not discard the packaging and should contact us immediately.

8. Lost, Missing, or Damaged Packages

If your package is lost, missing, damaged, or shows delivery issues, please contact us as soon as possible at customerservice@nellyrojasjewelry.com. You may be required to provide photographs, written statements, packaging, carrier documentation, or other information needed to support a carrier or insurance claim. Claims reported late may be more difficult or impossible to investigate.

9. International Shipping and DDU Terms

International orders are shipped Delivery Duty Unpaid (DDU) unless otherwise stated. The recipient is the importer of record and is responsible for customs clearance and all applicable duties, taxes, VAT, import fees, brokerage fees, carrier fees, and other charges imposed by the destination country.

We are not responsible for customs delays, customs inspections, customs decisions, import restrictions, or charges imposed by governmental authorities. Shipping charges, duties, taxes, and customs fees are not refundable unless required by law.

10. Refused, Abandoned, or Undeliverable Packages

If a package is refused, abandoned, returned, or undeliverable because of unpaid duties or taxes, incorrect address information, failure to complete customs clearance, failure to accept delivery, or other reasons outside our control, you may be responsible for original shipping, return shipping, duties, taxes, carrier fees, brokerage fees, and related costs to the fullest extent permitted by law.

11. Carrier Delays and Events Beyond Our Control

We are not responsible for delays caused by carriers, customs, weather, natural disasters, labor disruptions, security events, payment verification, incorrect customer information, government actions, supply chain issues, or other events beyond our reasonable control.

12. Contact

For shipping questions, contact us at customerservice@nellyrojasjewelry.com with your order number.

1. RETURNS AND EXCHANGES POLICY

Effective Date: July 8, 2026

We want every customer to feel confident when purchasing from Nelly Rojas Jewelry. Because our products are fine jewelry items that may be high-value, handcrafted, made-to-order, sized, or personalized, returns and exchanges are subject to strict eligibility, security, and quality control requirements.

1. Return Window

Eligible items may be returned within 14 days of delivery for store credit only, subject to this policy and our inspection and approval. The 14-day period begins on the date the carrier confirms delivery to the shipping address.

2. Eligible Items

To be eligible for return, the item must:

• be an in-stock item that is not made-to-order, custom, personalized, engraved, resized, altered, special order, sale, or final sale;
• be unworn, unused, unaltered, undamaged, and in perfect saleable condition;
• include all original packaging, boxes, pouches, tags, security tags, protective materials, certificates, authenticity cards, warranty cards, appraisals, documentation, and accessories originally included with the order;
• be returned through the return process approved by us.

3. Final Sale and Non-Returnable Items

The following items are final sale and are not eligible for return, exchange, refund, or store credit, except where required by law or in connection with a confirmed manufacturing defect covered by our Limited Warranty:

• made-to-order items;
• custom items;
• personalized items;
• engraved items;
• resized or altered items;
• special order items;
• items marked final sale;
• gift cards;
• items that show signs of wear, use, damage, alteration, repair, fragrance, cosmetic residue, chemical exposure, missing tags, missing documentation, or missing packaging.

4. Store Credit Only

Approved returns are eligible for store credit only. We do not provide cash refunds or refunds to the original payment method for eligible returns unless required by law or expressly approved by us in writing. Original shipping charges, duties, taxes, customs fees, brokerage fees, insurance, and related charges are not refundable unless required by law.

5. How to Start a Return or Exchange

To request a return or exchange, email customerservice@nellyrojasjewelry.com within 14 days of delivery and include:

• your order number;
• your name and contact information;
• the item you wish to return or exchange;
• the reason for the request;
• clear photographs of the item, packaging, tags, and any relevant issue.

Do not ship any item back to us unless we have approved the return and provided return instructions. Unauthorized returns may be refused or returned to the sender.

6. Return Shipping, Insurance, and Risk

Unless we determine that the return is due to our error or a verified warranty issue, the customer is responsible for return shipping, insurance, and any carrier charges. Returned items must be shipped using a trackable and insured shipping method appropriate for the value of the item.

You are responsible for the item until it is received and accepted by us. We are not responsible for returned items that are lost, stolen, delayed, damaged, underinsured, or misdelivered in transit.

7. Inspection and Approval

All returns are subject to inspection and quality assurance review after receipt. We reserve the right to deny any return if the item is worn, used, damaged, altered, repaired, resized, missing packaging, missing documentation, missing tags, missing security materials, or otherwise not in eligible condition.

If a return is denied, we may return the item to you at your expense or make other arrangements permitted by law.

8. Store Credit Issuance

Approved store credit will be issued after the returned item has been received, inspected, and approved. Store credit will be issued by email or through another method selected by us. Store credit is not redeemable for cash and may be subject to additional terms disclosed at issuance.

9. Exchanges

Exchanges are subject to product availability and approval. If the requested replacement item is unavailable, we may issue store credit for the approved returned item. If the replacement item is more expensive, you are responsible for the price difference, taxes, shipping, and any applicable charges.

10. Damaged, Incorrect, or Defective Items

If you believe you received an incorrect item, damaged item, or item with a manufacturing defect, email customerservice@nellyrojasjewelry.com as soon as possible with your order number, photographs of the item and packaging, and a description of the issue. Do not discard packaging or documentation.

Manufacturing defect claims may be handled under our Limited Warranty, Repairs, and Jewelry Care Policy. Damage caused by shipping, handling, wear, misuse, improper care, or unauthorized repair is not considered a manufacturing defect.

11. Gifts

Approved returns of gifts may be issued as store credit at our discretion and subject to this policy. Proof of purchase may be required.

12. Contact

For return or exchange requests, email customerservice@nellyrojasjewelry.com with your order number.

1. LIMITED WARRANTY, REPAIRS, AND JEWELRY CARE POLICY

Effective Date: July 8, 2026

This Limited Warranty, Repairs, and Jewelry Care Policy applies to eligible jewelry purchased directly from Nelly Rojas Jewelry through https://nellyrojasjewelry.com, our client service channels, or an authorized point of sale.

1. One-Year Limited Warranty

Each eligible piece is covered by a one-year limited warranty from the date of delivery against manufacturing defects in materials or workmanship. This warranty is available only to the original purchaser and proof of purchase is required.

2. What the Warranty Covers

The warranty covers manufacturing defects that existed at the time of sale and become apparent under normal, intended use during the warranty period. Examples may include certain defects in workmanship, clasp failure due to manufacturing defect, or stone setting issues determined by us to be caused by manufacturing defect.

3. What the Warranty Does Not Cover

This warranty does not cover:

• normal wear and tear;
• scratches, dents, tarnishing, discoloration, stretching, bending, or changes caused by ordinary use;
• accidental damage, impact, dropping, crushing, pulling, snagging, or improper handling;
• loss, theft, or disappearance of the item or any component;
• chipped, cracked, abraded, or broken gemstones caused by wear, impact, pressure, heat, chemicals, or improper care;
• lost stones caused by impact, wear, bent prongs, improper use, or failure to obtain routine maintenance;
• damage caused by water, chlorine, saltwater, cosmetics, lotions, perfumes, household chemicals, ultrasonic cleaners, steam cleaners, or abrasive cleaners;
• improper storage, improper cleaning, misuse, neglect, or failure to follow care instructions;
• resizing, repair, modification, engraving, polishing, cleaning, or alteration performed by anyone other than us or our approved service provider;
• damage caused by third-party repairs or unauthorized service;
• items purchased from unauthorized sellers;
• final sale exclusions except for confirmed manufacturing defects where required by law.

4. Warranty Claim Process

To request warranty service, email customerservice@nellyrojasjewelry.com and include:

• your order number or proof of purchase;
• your name and contact information;
• a description of the issue;
• clear photographs or videos of the item and the issue;
• any relevant documentation.

We may require inspection before approving a warranty claim. Do not ship an item to us unless we have provided instructions.

5. Warranty Remedies

If we determine that a valid manufacturing defect is covered by this warranty, we may, at our discretion and to the extent permitted by law, repair the item, replace the item or affected component, provide store credit, or provide another remedy we determine appropriate.

6. Repairs Outside Warranty

If an item is not covered by warranty or is outside the warranty period, we may offer repair services at an additional cost, subject to inspection, availability of materials, and our ability to service the piece. We may decline repairs at our discretion.

7. Shipping for Warranty and Repairs

Shipping instructions will be provided after a claim or repair request is reviewed. You may be responsible for shipping, insurance, duties, taxes, or related charges unless we determine otherwise in writing.

8. Jewelry Care Guidelines

Fine jewelry should be handled with care. To help preserve your jewelry:

• remove jewelry before exercise, sleeping, swimming, bathing, cleaning, gardening, or activities involving impact or chemicals;
• avoid contact with perfumes, lotions, cosmetics, chlorine, saltwater, household cleaners, and abrasive materials;
• store pieces separately in a soft pouch or lined jewelry box;
• clean only as recommended for the specific materials in your piece;
• have prongs, clasps, settings, and chains inspected periodically by a qualified jeweler;
• do not use ultrasonic or steam cleaners unless a professional confirms they are safe for the specific materials.

9. No Other Warranties

To the fullest extent permitted by law, this Limited Warranty is the exclusive warranty provided by us for our products and replaces all other warranties, express or implied, except those that cannot be excluded under applicable law.

10. Contact

For warranty, repair, or care questions, contact customerservice@nellyrojasjewelry.com.

1. PRODUCT MATERIALS AND FINE JEWELRY DISCLOSURES

Effective Date: July 8, 2026

Fine jewelry is made from precious metals, gemstones, and other materials that may vary naturally and may be affected by wear, care, production methods, and display conditions. These Product Materials and Fine Jewelry Disclosures apply to product descriptions, marketing statements, product pages, customer communications, and purchases from Nelly Rojas Jewelry.

1. Product Descriptions

We make reasonable efforts to describe product materials, metals, gemstones, dimensions, weights, stone counts, colors, treatments, and other characteristics accurately. Product-specific information on the product page or accompanying documentation controls over general descriptions.

2. Approximate Measurements and Weights

Carat weights, total carat weights, gram weights, dimensions, chain lengths, stone counts, ring sizes, and other measurements may be approximate and may vary within commercially reasonable tolerances. Slight variations are not defects.

3. Handcrafted and Natural Variations

Some products may be handcrafted, hand-finished, made-to-order, or produced with natural gemstones. Variations in color, inclusions, texture, pattern, shape, polish, finish, and measurement may occur and are part of the character of fine jewelry. Such variations are not defects unless we determine otherwise.

4. Gemstones, Treatments, and Laboratory-Created Materials

Gemstones may be natural, laboratory-created, treated, enhanced, stabilized, dyed, coated, heated, irradiated, oiled, filled, or otherwise processed, as applicable and as disclosed on the product page or accompanying documentation when required or appropriate. Laboratory-created, imitation, or simulated stones will be identified where applicable.

5. Metal Content

Product pages will identify the metal content or metal finish where applicable, such as gold, silver, platinum, vermeil, gold-plated, or other metal descriptions. Plated, vermeil, filled, or coated finishes may wear over time depending on use, body chemistry, exposure to chemicals, and care.

6. Product Images and Display

Images and videos are provided for reference. Actual products may appear different due to screen settings, lighting, photography, scale, styling, reflections, editing, or natural material variations. Images may be enlarged to show detail.

7. Certificates, Appraisals, and Documentation

Any certificate, appraisal, authenticity card, grading report, or other documentation provided with a product applies only to the specific item identified in that documentation. Appraisals or valuations, if provided, are not guarantees of resale value, replacement value, insurance coverage, investment performance, or future market value.

8. Sizing and Fit

Ring size, bracelet fit, necklace length, and other sizing guidance is provided for convenience only. Fit may vary depending on body shape, design, width, weight, and personal preference. Custom sizing, resizing, and alterations may make an item final sale.

9. Responsible Sourcing and Compliance Statements

We are committed to working with suppliers and service providers that represent compliance with applicable laws and industry standards. Any specific responsible sourcing, ethical sourcing, sustainability, conflict-free, origin, or similar claim applies only if expressly stated by us in writing and supported by the applicable product information.

10. Proposition 65 and Product Warnings

For products shipped to California, warnings may be provided where we determine they are required or appropriate under California Proposition 65 or other applicable laws. The absence of a warning does not mean that a product has been tested for every listed substance or possible exposure.

11. Allergies and Sensitivities

Customers with metal allergies, nickel sensitivity, skin sensitivity, or other health concerns should review product materials carefully and consult a professional before purchase. We are not responsible for allergic reactions or sensitivities except where required by law.

12. No Investment, Medical, or Professional Advice

Our products are sold as jewelry and luxury goods. Product descriptions, appraisals, or material information should not be relied upon as investment, tax, insurance, medical, or professional advice.

13. Contact

For questions about product materials, sizing, or care, contact customerservice@nellyrojasjewelry.com before purchasing.

1. PRIVACY POLICY

Effective Date: July 8, 2026

Nelly Rojas Jewelry values transparency, discretion, and the trust you place in us. This Privacy Policy explains how Sirius SND LLC d/b/a Nelly Rojas Jewelry ("Nelly Rojas Jewelry," "we," "our," or "us") collects, uses, discloses, and protects personal information when you visit https://nellyrojasjewelry.com, make a purchase, communicate with us, subscribe to marketing communications, use our services, or otherwise interact with us online or offline.

1. Scope

This Privacy Policy applies to personal information we collect through the Site, through customer service communications, through marketing channels, through social media interactions, through in-person or authorized sales interactions, and through service providers acting on our behalf.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers, such as name, email address, phone number, billing address, shipping address, account information, and online identifiers.
• Commercial information, such as products viewed, products purchased, order history, returns, exchanges, warranty claims, preferences, wish lists, and customer service history.
• Payment-related information, such as payment method, transaction details, billing details, and payment verification information. Full payment card numbers are processed by payment processors and are not stored on our own servers.
• Internet or network activity information, such as IP address, browser type, device type, operating system, referring URLs, pages viewed, search activity, clicks, interactions with advertisements, email engagement, and cookie or pixel identifiers.
• Device and location information, such as approximate location inferred from IP address, device identifiers, and settings.
• Communications information, such as emails, chat messages, SMS messages, call notes, customer support inquiries, reviews, survey responses, and feedback.
• User Content, such as reviews, photographs, social media posts, testimonials, or other content you provide or tag us in.
• Fraud prevention and security information, such as identity verification information, address verification information, payment risk signals, and transaction risk information.

We do not seek to collect sensitive personal information unless necessary for a specific transaction, security review, legal obligation, or service you request.

3. Sources of Personal Information

We may collect personal information directly from you, automatically through the Site, from our e-commerce platform, payment processors, shipping providers, fraud prevention providers, marketing partners, analytics providers, social media platforms, customer support tools, and other service providers or business partners.

4. How We Use Personal Information

We may use personal information to:

• process, confirm, fulfill, ship, insure, deliver, return, exchange, or service orders;
• process payments and prevent payment fraud;
• provide customer support and respond to inquiries;
• verify identity, payment method, shipping address, and order eligibility;
• provide warranty, repair, care, and after-sale services;
• personalize your experience and remember preferences;
• send transactional communications, including order confirmations, shipping notices, return updates, and service messages;
• send marketing communications where permitted by law and your preferences;
• operate, maintain, secure, and improve the Site and our services;
• analyze traffic, product interest, advertising performance, and customer engagement;
• prevent fraud, abuse, security incidents, unauthorized resale, and unlawful activity;
• comply with legal obligations, tax obligations, sanctions, customs, accounting requirements, law enforcement requests, and dispute resolution;
• protect our rights, customers, personnel, business, and brand.

5. E-Commerce Platform and Payment Processing

Our store may be hosted by Shopify or another e-commerce platform. Payments may be processed by Shopify Payments, PayPal, Shop Pay, credit card networks, banks, fraud prevention providers, or other third-party payment processors. These providers process payment information under their own security and privacy practices. We do not store full payment card numbers on our own servers.

6. How We Disclose Personal Information

We may disclose personal information to:

• e-commerce platforms and website hosting providers;
• payment processors, banks, card networks, fraud prevention providers, and risk verification tools;
• shipping carriers, insurance providers, customs brokers, and logistics providers;
• customer support tools, chat providers, repair providers, and warranty service providers;
• email, SMS, and marketing platforms, including providers such as Klaviyo or Attentive where used;
• analytics and advertising partners, including platforms such as Google, Meta, TikTok, Pinterest, or similar providers where used;
• professional advisors, including lawyers, accountants, auditors, consultants, and insurers;
• government authorities, regulators, courts, law enforcement, or other parties where required or permitted by law;
• parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

7. Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, tags, SDKs, and similar technologies to operate the Site, remember preferences, analyze traffic, improve user experience, measure marketing performance, and deliver or measure advertising. For more information, please review our Cookie Policy.

8. Targeted Advertising, Sale, and Sharing

We do not sell personal information for money. However, some privacy laws define "sale," "sharing," or "targeted advertising" broadly to include certain disclosures of personal information to advertising, analytics, or social media partners through cookies, pixels, or similar technologies.

Where required by law, you may opt out of sale, sharing, or targeted advertising by using the "Your Privacy Choices" link in the Site footer, adjusting Cookie Settings where available, enabling a recognized Global Privacy Control signal where legally required, or contacting us at customerservice@nellyrojasjewelry.com.

9. Email and SMS Marketing

You may subscribe to receive marketing emails or SMS messages from us. You may unsubscribe from marketing emails by using the unsubscribe link in our emails. You may opt out of SMS messages by replying STOP or following the instructions in our SMS Terms. Transactional messages may still be sent where permitted by law.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to complete transactions, provide services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights. Retention periods vary depending on the type of information, purpose of collection, legal requirements, and business needs.

11. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

12. Children's Privacy

The Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at customerservice@nellyrojasjewelry.com.

13. State Privacy Rights

Depending on your state of residence and whether applicable privacy laws apply to us, you may have rights to access, delete, correct, or receive a copy of personal information; opt out of sale, sharing, or targeted advertising; limit certain uses of sensitive personal information; appeal a privacy decision; or exercise other rights. Please review our State Privacy Notice and Your Privacy Choices for more information.

14. International Visitors

We are based in the United States. If you access the Site from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other jurisdictions where privacy laws may differ from those in your location.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted unless a later date is stated. The Effective Date above reflects the latest version.

16. Contact

For privacy questions or requests, contact:

Sirius SND LLC d/b/a Nelly Rojas Jewelry

Miami, Florida

Email: customerservice@nellyrojasjewelry.com

1. STATE PRIVACY NOTICE AND YOUR PRIVACY CHOICES

Effective Date: July 8, 2026

This State Privacy Notice and Your Privacy Choices page supplements our Privacy Policy and applies to residents of U.S. states that provide consumer privacy rights, including California and other states with applicable privacy laws, to the extent those laws apply to Nelly Rojas Jewelry.

1. Notice at Collection

We may collect the categories of personal information described below for the purposes described in our Privacy Policy:

• Identifiers, such as name, email address, phone number, billing address, shipping address, and online identifiers.
• Commercial information, such as purchases, order history, returns, exchanges, preferences, and warranty claims.
• Internet or network activity information, such as browsing activity, device information, cookies, pixels, and interactions with advertisements.
• Geolocation information, such as approximate location inferred from IP address.
• Payment and transaction information, processed by payment processors and used for order fulfillment, fraud prevention, and accounting.
• Communications and customer service information, such as emails, chats, SMS messages, reviews, and support requests.
• Inferences, such as preferences or interests derived from browsing or purchase activity.

We collect and use these categories to provide products and services, fulfill orders, process payments, ship products, provide support, prevent fraud, personalize the Site, market products, analyze performance, comply with law, and protect our rights.

2. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money. However, we may disclose personal information to advertising, analytics, social media, or marketing partners in ways that may be considered "sale," "sharing," or "targeted advertising" under some state privacy laws.

You may opt out by using the "Your Privacy Choices" link in the Site footer, adjusting Cookie Settings where available, enabling a legally recognized Global Privacy Control signal where required, or emailing customerservice@nellyrojasjewelry.com.

3. Your Privacy Rights

Depending on where you live and whether the applicable law applies to us, you may have the right to:

• confirm whether we process personal information about you;
• access personal information we maintain about you;
• receive a portable copy of personal information;
• correct inaccurate personal information;
• delete personal information;
• opt out of sale, sharing, targeted advertising, or certain profiling;
• limit certain uses or disclosures of sensitive personal information;
• appeal a decision regarding your privacy request;
• exercise rights without unlawful discrimination.

4. How to Submit a Privacy Request

To submit a privacy request, contact us at customerservice@nellyrojasjewelry.com. Please include your name, email address, state of residence, the right you wish to exercise, and information reasonably necessary for us to verify and process your request.

5. Verification

We may need to verify your identity before fulfilling certain requests. Verification may require matching information you provide with information we maintain or requesting additional information. If we cannot verify your identity, we may deny the request to protect your information and the security of our customers.

6. Authorized Agents

Where permitted by law, you may use an authorized agent to submit a request on your behalf. We may require proof of authorization and may also require you to verify your identity directly with us.

7. Appeals

If applicable law gives you the right to appeal a decision regarding a privacy request, you may submit an appeal by emailing customerservice@nellyrojasjewelry.com and writing "Privacy Appeal" in the subject line.

8. Sensitive Personal Information

We do not seek to use sensitive personal information for purposes that require a right to limit under applicable law unless we provide you with the required notice and choice.

9. Financial Incentives and Loyalty Programs

If we offer a discount, loyalty program, promotion, or other benefit that may be considered a financial incentive under applicable privacy law, we will provide any required terms at the time of enrollment or participation.

10. California Shine the Light

California residents may request certain information about our disclosure of personal information to third parties for their direct marketing purposes, to the extent applicable, by contacting customerservice@nellyrojasjewelry.com.

11. Contact

For privacy choices or state privacy requests, contact customerservice@nellyrojasjewelry.com.

1. COOKIE POLICY

Effective Date: July 8, 2026

This Cookie Policy explains how Nelly Rojas Jewelry uses cookies, pixels, tags, SDKs, local storage, and similar technologies on https://nellyrojasjewelry.com.

1. What Cookies Are

Cookies are small files stored on your browser or device. Pixels, tags, SDKs, and similar technologies may collect information about your device, browsing activity, interactions with the Site, advertisements, emails, or other digital content.

2. How We Use Cookies and Similar Technologies

We may use these technologies to:

• operate the Site and provide essential features;
• remember preferences and shopping cart activity;
• authenticate users and maintain security;
• analyze Site traffic and performance;
• understand product interest and customer journeys;
• personalize content and marketing;
• measure email and advertising effectiveness;
• deliver or measure interest-based advertising;
• prevent fraud, abuse, and security incidents.

3. Types of Cookies We May Use

Strictly necessary cookies: These are required for the Site to function, including checkout, cart, payment, security, and fraud prevention.

Functional cookies: These help remember preferences, settings, and customer experience choices.

Analytics cookies: These help us understand how visitors use the Site and how we can improve performance, navigation, and product offerings.

Advertising cookies: These may be used by us or by advertising partners to deliver, personalize, or measure advertisements, including across websites or platforms.

4. Third-Party Technologies

We may use third-party technologies from providers such as Shopify, Google, Meta, TikTok, Pinterest, Klaviyo, Attentive, customer support providers, analytics providers, payment providers, and similar partners where enabled. These third parties may collect information under their own policies.

5. Your Choices

You can manage cookies through your browser settings. You may also be able to adjust choices through Cookie Settings or a "Your Privacy Choices" link in the Site footer where available. Blocking certain cookies may affect Site functionality, including checkout, account access, cart features, and personalization.

6. Global Privacy Control

Where required by applicable law, we will treat a legally recognized Global Privacy Control signal as a request to opt out of sale, sharing, or targeted advertising for the browser or device that sends the signal.

7. Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is no uniform industry standard for responding to Do Not Track signals, we may not respond to those signals unless required by law. We may respond to legally recognized opt-out preference signals where required.

8. Updates

We may update this Cookie Policy from time to time. Changes are effective when posted unless a later date is stated.

9. Contact

For cookie or privacy questions, contact customerservice@nellyrojasjewelry.com.

1. SMS AND MOBILE MESSAGING TERMS

Effective Date: July 8, 2026

These SMS and Mobile Messaging Terms apply if you choose to receive text messages from Nelly Rojas Jewelry.

1. Consent to Receive Messages

By providing your mobile phone number and opting in through a checkbox, sign-up form, checkout flow, keyword, or other consent mechanism, you authorize Nelly Rojas Jewelry and its service providers to send you recurring SMS or MMS messages at the mobile number provided. Messages may include marketing messages, promotional offers, cart reminders, product updates, order updates, customer service messages, and transactional communications.

Consent to receive marketing text messages is not a condition of purchase.

2. Message Frequency

Message frequency varies depending on your interactions with us, your preferences, and the messaging programs in which you enroll.

3. Charges

Message and data rates may apply. You are responsible for any charges from your mobile carrier.

4. Opt-Out

You may opt out of marketing text messages at any time by replying STOP to a message from us or by following other opt-out instructions provided in the message. After you opt out, we may send a confirmation message. We may continue to send transactional or service messages where permitted by law.

5. Help

For help, reply HELP to a message from us or contact customerservice@nellyrojasjewelry.com.

6. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed and may depend on carrier, network, device, and other conditions.

7. Eligibility

You must be the account holder or have permission from the account holder for the mobile number you provide. You agree to notify us if your mobile number changes or is reassigned.

8. Privacy

Our collection and use of personal information in connection with mobile messaging is described in our Privacy Policy.

9. Changes

We may modify or terminate any mobile messaging program or these SMS and Mobile Messaging Terms at any time. Changes are effective when posted or otherwise provided.

10. Contact

For SMS questions, contact customerservice@nellyrojasjewelry.com.

1. ACCESSIBILITY STATEMENT

Effective Date: July 8, 2026

Nelly Rojas Jewelry is committed to providing a website experience that is accessible and usable for all customers, including people with disabilities.

1. Our Accessibility Goal

We strive to improve the accessibility and usability of https://nellyrojasjewelry.com and to work toward substantial conformance with recognized accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where reasonably achievable.

2. Ongoing Efforts

Accessibility is an ongoing effort. We may review, test, update, and improve the Site over time as technology, content, standards, and user needs evolve.

3. Third-Party Content

Some parts of the Site may include third-party tools, plug-ins, payment services, social media features, maps, videos, or other content that we do not fully control. We encourage third-party providers to support accessibility, but we cannot guarantee the accessibility of third-party content or services.

4. Need Assistance?

If you experience difficulty accessing any part of the Site, need assistance placing an order, or would like information in an alternative format, please contact us. We will make reasonable efforts to assist you.

When contacting us, please provide:

• the web page or feature where you experienced difficulty;
• a brief description of the issue;
• the assistive technology, browser, or device you were using, if applicable;
• your contact information so we can respond.

5. Contact

Email: customerservice@nellyrojasjewelry.com

Sirius SND LLC d/b/a Nelly Rojas Jewelry

Miami, Florida

We welcome feedback on how to improve the accessibility of our Site.