Dear Customer,

The following GENERAL TERMS OF USE AND PURCHASE POLICIES regulate the use of the website www.senda.com.co, which is the official website of NELLY ROJAS, Jewelry with history, power, and magic, and to which visitors, users, or customers must adhere. The website provides information about its products and offers the possibility of purchasing them; therefore, we suggest reading it carefully before using it.

HABEAS DATA POLICIES
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Link to document

TERMS OF USE
By accessing and using the website, you, as a user, acknowledge that you have read, understood, and agree to comply with all terms and conditions. Access and use of this website are free of charge. Browsing the website implies acceptance of all the terms of use. If you do not agree with these terms, you must refrain from accessing this website.

Senda Nelly Rojas reserves the right to modify the Terms and Conditions or any other content on the website whenever deemed appropriate. Modifications will be made on www.senda.com.co, and it is the user’s responsibility to review them.

Users must behave correctly and lawfully when browsing the website, acknowledging that the data provided on this platform are unique and exclusive to Senda Nelly Rojas.

DURATION AND TERMINATION
The Senda Nelly Rojas website and its services have an indefinite duration. However, the brand may terminate or suspend the provision of this service at any time and without prior notice.

INTELLECTUAL PROPERTY
The content provided to users on the website (images, graphics, photographs, texts, icons, software, graphic design, etc.) is considered the exclusive property of Senda Nelly Rojas or its respective authors. Therefore, total or partial reproduction without the written authorization of the owner is prohibited. In cases where content belongs to authors other than Senda Nelly Rojas, prior authorization will be obtained in accordance with copyright regulations.

DISCLAIMER OF LIABILITY
The content of the website is of a general nature and is provided for informational purposes only, without guaranteeing full access to all content, its validity, timeliness, suitability, or usefulness for a specific objective.

Senda Nelly Rojas disclaims, to the extent permitted by Colombian law, any liability for damages of any nature arising from:

The inability to access the website, the lack of truthfulness, accuracy, and/or timeliness of the content, and any defects in the materials transmitted, disseminated, stored, or made available through the website or the services offered online.

The presence of viruses or other elements in the content that may alter users’ computer systems, electronic documents, or data.

PURCHASE POLICIES
The following terms and policies regulate the use of the website www.senda.com.co as the official site of Senda Nelly Rojas, which visitors and users must comply with. Through this platform, users can access product information and make purchases. We recommend reading these policies before use.

Redemption of vouchers

Redemption limit: Each person is entitled to redeem only one voucher per promotion. It is not allowed to redeem more than one voucher, either in a single transaction or separate ones.

Terms of use: Vouchers are valid only for the designated person and are non-transferable. Only one redemption is allowed per person, household, or email address.

PROMOTIONS, COUPONS, AND DISCOUNTS

www.senda.com.co


Gift products are not cumulative; only one jewelry box per transaction.

PRICES, DELIVERY TIMES, AND LOSS

Prices on www.senda.com.co include VAT and applicable taxes (for Colombia).

Shipping fees are additional and depend on the destination and quantity of products.

Delivery times: 5 business days for national orders and 7 business days for international orders.

Orders shipped outside Colombia may be subject to import taxes and duties, payable by the customer.

PRODUCT DELIVERY

Orders will be delivered to the address provided by the customer.

If the provided address is incorrect or incomplete, additional charges may apply.

If the customer is unavailable at the time of delivery, they must contact the courier company for further instructions.

PRODUCT AVAILABILITY

Product stock is updated regularly. In case of unavailability after placing an order, the customer will be notified via email.

PAYMENT

Payments can be made via PayU or other available platforms.

Any unauthorized charges should be reported immediately.

ORDER CANCELLATION

Cancellations can be requested within 24 hours before the order is shipped.

WARRANTY

Products have a 30-day warranty covering manufacturing defects.

Changes can be requested within 5 calendar days, provided the product is in its original packaging and unused.

If you need further assistance, please contact our customer service line via WhatsApp at +573104658601 or email servicioalcliente@senda.com.co.