PRODUCT CARE & REPAIRS

To preserve the original appearance of your jewels, we recommend handling each piece with care and following the instructions below:

  • When you’re not wearing your jewelry, be sure to store it in its Nelly Rojas case or place it in an individual compartment or pouch to avoid scratches from other pieces.
  • Keep your jewelry dry and avoid contact with cosmetic products such as perfumes, lotions, and hairsprays.
  • Store in a cool, dry place and limit exposure to direct heat and sunlight.
  • Avoid wearing your jewelry while doing activities that could damage them, such as exercising or cleaning. Chemicals can severely discolor and damage jewelry as well as loosen stones and settings.
  • Limit contact with rough surfaces and other metals in order to avoid scratching and changes in color.
  • Clean it gently with a soft cotton cloth to keep it shiny.
  • For gemstones, consider having them professionally cleaned occasionally to maintain their original appearance.

 

Repairs

Even when worn correctly, jewelry may require occasional polishing, adjustments, or repairs. If you need assistance, please contact us to ensure your jewelry is properly taken care of.

Repairs or alterations of Nelly Rojas jewelry should only be performed by our workshop. Our jewelry is meticulously crafted by experienced artisans and goldsmiths, and repairs or modifications done outside our workshop may compromise the structural integrity of your piece. If you need to request a repair for your piece, please contact us. Our team is here to answer any questions you may have and guide you through the process.


Email: customerservice@nellyrojasjewelry.com

For more information, please contact us.