FAQs

Nelly Rojas offers an exclusive selection of luxury jewelry, including rings, necklaces, bracelets,  and earrings, all designed to reflect the elegance and design that represent the designer Nelly Rojas.

All our jewelry comes with a certificate of authenticity and quality, guaranteeing the use of  precious materials and genuine gemstones.

Yes, at Nelly Rojas we offer customization services so you can design a unique piece that reflects  your style and personality. Contact us for more details about the process.

We provide detailed guides on the care and maintenance of each type of jewelry, as well as  recommendations for cleaning and storage.

Yes, we ship worldwide. You can check our shipping policies for detailed information on delivery  times and costs.

We accept a variety of payment methods, including credit cards, PayPal, and bank transfers. All  transac1ons are secure and encrypted.

We offer a flexible return policy. If you are not completely satisfied with your purchase, you can  return it within 30 days of receipt. Please see our return policy for more details.

We provide a ring size guide on our website to help you find your perfect fit. You can also visit  our physical store for an accurate measurement.

Yes, we have a team of experts who can repair and restore your jewelry to look like new.  Contact us for more information about our repair services.

You can reach us through our contact form on the website, email us at customerservice@nellyrojasjewelry.com. Our customer service team is available to assist you with any inquiries.